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Customer Service

Give Us a Call

You and your patients can contact us by phone using our helpline at 1-800-348-8100, 24 hours a day, 7 days a week — because we believe you should have full service customer support when you need it. If your issue is less urgent, you can email us using the Customer Care Form.

If your patients have any questions about our products, you can find information for each product available for downloading below — each document is in Portable Document Format (PDF), which requires Adobe's Acrobat Reader.

Quick Test Guides

These Quick Test Guides will provide your patients with the basic information they need to test their blood glucose with either the CONTOUR® or BREEZE®2 meters:

Meter User Guides

If your patient has lost the user guide for a product or is unsure of messages and icons on their meter screen, they can download guides from here. Click on the appropriate link for both English and Spanish instructions.

  • CONTOUR® Blood Glucose Monitoring System from Bayer
    English
  • BREEZE®2 Blood Glucose Monitoring System from Bayer
    English
    Spanish
  • CONTOUR® TS Blood Glucose Monitoring System from Bayer
    English
    Spanish
  • BREEZE® Blood Glucose Monitoring System from Bayer
    English
    Spanish
  • ELITE® Blood Glucose Monitoring System from Bayer
    English
    Spanish
  • ELITE® XL Blood Glucose Monitoring System from Bayer
    English
    Spanish

Lancing Devices User Guides

Bayer Easy C.A.R.E.

When patients join the Bayer Easy C.A.R.E. program they enjoy exclusive benefits for meter users. Visit the Bayer Easy C.A.R.E website to learn more.

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